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Customer support software cost & satisfaction benchmarks
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| Img URL | Vendor | Reputation change ▾ | Monthly cost ▾ | Cost-to-revenue ratio ▾ | Pricing disparity | % brands get incentives ▾ | NPS score ▾ | % brands would switch ▾ |
|---|---|---|---|---|---|---|---|---|
| https://vendorpricetransparency.com/wp-content/uploads/2025/02/gorgias-logo.png | Gorgias | S | 6BGYP | 0.R | CDC | DA | D | PL |
| https://vendorpricetransparency.com/wp-content/uploads/2025/02/richpanel-logo.png | Richpanel | K | VQV21 | T.1 | 0RI | VX | Q | YD |
| https://vendorpricetransparency.com/wp-content/uploads/2025/02/zendesk-logo.png | Zendesk | A | PYXSA | 2.P | O3L | D5 | K | 8Q |
| https://vendorpricetransparency.com/wp-content/uploads/2025/02/help-scout-logo.png | Help Scout | D | 1DQO1 | 0.M | AG1 | KK | Q | YC |
| https://vendorpricetransparency.com/wp-content/uploads/2025/02/tidio-logo.png | Tidio | L | EPPZ2 | 0.Y | 07C | US | S | XS |
| https://vendorpricetransparency.com/wp-content/uploads/2025/02/intercom-logo.png | Intercom | X | 7WGJ3 | 0.K | FS2 | RH | T | AT |
| https://vendorpricetransparency.com/wp-content/uploads/2025/01/plus-many-more-vendors-logo-placeholder.png | many more | CTA | CTA | CTA | CTA | CTA | CTA | CTA |
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Customer support software VPT grid
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Customer support software market share
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Customer support software cost by brand size
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